Contact SynCV

Email info@syncv.app. It reaches the whole team and we usually reply within 24 hours. There is no phone line and no chatbot in between.

What to include

Support questions are resolved much faster with a little context. For anything involving a scan, the job title and company help us find the run.

Resume parsing problems: the file you uploaded, and what came out wrong
Scoring or tailoring problems: the job description you used, and what you expected
Billing: the email on the account and the plan you are on
Data requests: the account email, and what you want done

Signed-in support

If you already have an account, the Help Centre inside the dashboard opens a support ticket linked to your account, which saves us asking for details we already have.

Security and privacy reports

Send anything security-related to info@syncv.app with "security" in the subject line so it gets triaged first. If you believe you have found a vulnerability, please give us a chance to fix it before disclosing it publicly.