Refund policy

Try it before you pay

Every account includes 1 free resume scan to start, with no card required; it does not refill. Pro has no scan limit, whether you pay weekly, monthly or quarterly — only fair-use ceilings of 30 scans an hour and 200 a day.

The free allowance exists precisely so that the decision to subscribe is made after you have seen SynCV run on your own resume and a real job description — not before.

Cancelling

Cancel from account settings at any time. Cancelling stops the subscription renewing; your plan remains active for the rest of the period you have already paid for, and you keep access to everything you generated during it.

If something doesn't work

A refund is not the only remedy, and usually not the fastest one. If your resume will not parse, a scan fails, or a download is broken, email info@syncv.app with the details and we will fix it or credit scans back to your account.

We would much rather resolve the problem than take your money for something that did not work.

Unauthorised charges

If you see a SynCV charge you did not authorise, email info@syncv.app straight away and we will investigate it with our payment processor.